Refund policy

Ghenwa operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

This Refunds & Returns Policy describes the terms and conditions under which returns, replacements, or refunds may be requested for products purchased through the Services.

Please read this Refunds & Returns Policy carefully. By using the Services or placing an order through the website, you acknowledge that you have read this policy, understand it, and agree to be bound by its terms.

Eligibility for Returns and Refunds

Returns, refunds, or replacements are accepted only in cases where an item is damaged or defective at the time of delivery.

We do not accept returns or refunds for:

  • Change of mind

  • Personal preference

  • General dissatisfaction

  • Damage caused after delivery due to misuse or improper handling

Inspection Upon Delivery

Customers are required to inspect their orders at the time of delivery and in the presence of the delivery personnel.

If an item is visibly damaged upon delivery, the customer must notify us immediately.

Where the damage is confirmed at the time of delivery, we will arrange for a replacement at no additional cost, subject to product availability.

Reporting a Damaged or Defective Item

To report a damaged or defective item, the customer must contact us on the same day of delivery and provide the following information:

  • The order reference number

  • Clear photographs showing the damage or defect

  • A brief description of the issue

Requests submitted after the delivery date will not be accepted.

Review and Processing

All claims are subject to review and verification.

Once a claim has been approved, a replacement will be processed within X business days.

Delivery timelines may vary depending on location and product availability.

Where a replacement is not possible, we reserve the right to:

  • Issue a refund

  • Offer an alternative resolution at our discretion

Condition of Items

Items reported as damaged or defective must be unused and in their original condition.

We reserve the right to reject any claim that does not comply with the requirements set out in this policy.

Limitation of Liability

To the maximum extent permitted by applicable law, Ghenwa shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Services or products purchased through the Services.

Changes to This Refunds & Returns Policy

We may update this Refunds & Returns Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons.

Any updates will be posted on this website, and the “Last updated” date will be revised accordingly.

Contact

If you have any questions regarding this Refunds & Returns Policy or wish to report a damaged or defective item, please contact us at:

📧 ghenwabeautystore@gmail.com
📍 Beirut, Beirut, 1200, LB