Privacy policy

Ghenwa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Ghenwa is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us.

  • Device information including information about your device, browser, network connection, IP address, and other identifiers.

  • Usage information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you

  • Automatically through the Services

  • From our service providers

  • From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for:

Provide, Tailor, and Improve the Services

Including processing payments, fulfilling orders, shipping, managing accounts, handling returns, enabling reviews, and improving user experience.

Marketing and Advertising

Sending marketing communications and displaying advertisements based on your activity.

Security and Fraud Prevention

Authenticating accounts, securing payments, detecting fraud, and protecting our Services.

Communicating with You

Providing customer support and maintaining our business relationship.

Legal Reasons

Complying with applicable laws, responding to legal requests, and enforcing our policies.

How We Disclose Personal Information

We may disclose personal information:

  • With Shopify, vendors, and service providers

  • With business and marketing partners

  • When you direct or consent to disclosure

  • With our affiliates

  • In connection with legal obligations or business transactions

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information submitted may be shared with Shopify and third parties in other countries.

To learn more, visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy or security practices.

Children's Data

The Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority.

Parents or guardians may contact us to request deletion of such data.

Security and Retention of Your Information

No security measures are perfect.

We cannot guarantee perfect security of transmitted information.

Retention depends on business and legal requirements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Manage Communication Preferences

You may exercise these rights by contacting us.

We may verify your identity before processing requests.

We will not discriminate against you for exercising your rights.

Complaints

If you have complaints regarding processing of your personal information, contact us.

You may also lodge complaints with your local data protection authority.

International Transfers

We may transfer and process your personal information outside your country.

Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this website and the "Last updated" date will be revised.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 ghenwabeautystore@gmail.com
📍 Beirut, Beirut, 1200, LB